Cineworld indulges in childish insults

Cinema brands get my goat. Why? Because they clearly don’t understand social media, but continue to put people in charge that either say too little or far too much – to the point where they insult their customers. A few months ago I blogged about Odeon, which failed to respond to a Facebook status complaining […]

Earned media gone bad

After reading an interesting blog this week by Deborah Bates from Red Rocket Media on The Wall about earned media I was grateful for the clear definition as to what it is. I was even more grateful that it fits in tightly to my job description. Earned media is just a new buzz word for […]

Odeon Facebook rant breaks box office ratings

It was a good weekend for Odeon Cinemas until Friday evening when Mark Pledger posted a comment on the cinema’s Facebook page about the poor customer service ,which instantly generated more than 170,000 ‘likes’ and over 15,000 comments. I’m sure we call all remember a time waving goodbye to a £20 note after handing it […]